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Helpdesk

World-Class Customer Support for Businesses of All Sizes

Simplify your support process. Manage customer issues, track productivity, and add unlimited agents to the cloud-based versatile system.

A robust real-time Helpdesk module designed for customer-oriented businesses

PentiumERP Helpdesk is a unified ticketing, knowledge management, change management, performance management, issue resolution, and customer interaction module to
streamline customer support and boost customer satisfaction
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Powerful, Effective, and Affordable

Connect with your customers, answer their queries, and resolve their issues effortlessly with advanced helpdesk features.

Ensure 100% Customer Satisfaction

Smart assignment process enables ticket resolution on a priority basis to ensure emergency issues are resolved quickly, for the customers’ delight.

Deep Analysis and Intuitive Reporting

Get deep insights into the support team’s performance, customer satisfaction, and organizational bottlenecks.

Super-efficient Ticketing System

PentiumERP Helpdesk is designed to create a single point of connect between the customers and helpdesk agents for speedy resolution of issues.

 

  • Convert Emails to Tickets

    PentiumERP Helpdesk converts all your customer emails to tickets, allowing you to respond to them quickly and not miss them in the mountains of mail chains.

  • Granular Level Control

    Create and manage multiple support teams and tags to handle predetermined categories of tickets to achieve higher efficiencies in ticket resolution.

  • Centralized Multi-Channel Issue Resolution Platform

    Connect with your customers anywhere – live chat, telephone, emails, and even social media – to deliver a seamless support service.

  • Customize Workflows

    Streamline the assignment, prioritization, and reviewing of tickets to ensure a faster resolution and higher degree of quality control.

Grow Your Business By Unlocking Hidden Efficiencies

Access advanced analytical reports to analyse performances, discover bottlenecks and identify hidden inefficiencies to maximize resource utilization.

  • Automate Non-Productive Tasks

    Cut down on the manual effort by automating low-skill tasks like assigning, managing, tracking, and finally reviewing tickets by the team manager.

  • Omnichannel Support

    Provide superior, frictionless customer support with conversations that flow seamlessly across multiple channels.

  • Easily Scalable

    PentiumERP Helpdesk feature is an agile system developed for businesses of all sizes. Support all customers, products, regions, and audience with one seamless platform.

  • It’s Your Own

    Customize the helpdesk to make it familiar to your existing support teams and drastically bring down the learning curve involved in adapting to a new helpdesk platform.

Measure and Improve Customer Satisfaction With PentiumERP Helpdesk

PentiumERP Helpdesk provides you all the features and capabilities you need to measure and improve your customers’ satisfaction.

 

  • Track Customer Satisfaction

    Configure deeply insightful surveys to obtain real-time feedback to measure the impact of back-end improvements to customer support structures.

  • Create Knowledge Base

    Identify the most commonly asked queries and create FAQs that offer relevant clarifications. Encourage self-service options.

  • Provide Superior Satisfaction

    Measure the response time, issue resolution time, and other metrics to identify and work on areas of improvement that have an impact on customer satisfaction.

  • Advanced Tracking

    Enable your customers to track the status of the issue. Let them know what their high-priority issue is being addressed with a sense of urgency.

Configure and Manage Multiple Teams With Tailored Roles and Responsibilities

PentiumERP Helpdesk allows businesses to create multiple teams, each with specific sets of issue resolution mandates including the types of calls, emails, and live chat issues they should be handling.

  • Internal Helpdesk

    Manage, monitor, and delegate internal employee support – all in one place. With PentiumERP Helpdesk, faster performance is guaranteed.

  • Never Miss a Message

    Provide superior, frictionless customer support with conversations that flow seamlessly across multiple channels.

  • Context Driven Support Services

    PentiumERP Helpdesk provides you a 360-degree view of your customer’s journey – all their conversations with you – thereby enabling you to offer personalized services.

  • Optimize it for Your Business Processes

    Create task hierarchies, individual and team hierarchies, and customize the workflows to handle your unique business requirements.

...Including Incredible Features

  • Email Support
  • Reports
  • Online Ticketing
  • Knowledgbase
  • Canned responses
  • Team KPIs
  • Teams
  • Ticket Automation
  • Live Chat

5K+ Organizations Have Chosen PentiumERP.

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